FAQs
Who are you (Namaste Furniture)?
Who are you (Namaste Furniture)?
Namaste Furniture is a premium furniture importer and retailer offering handcrafted, high-quality pieces. We blend traditional and contemporary designs to suit every home. We also provide an extensive online collection. We have been providing our services for Six years in Dallas, TX and we are coming to Harrisburg, PA to extend our services.
Where are your physical stores located?
Where are your physical stores located?
Our stores are in Dallas, Texas and Harrisburg, Pennsylvania at this moment but we are working very hard to come to different cities soon.
How can I contact customer service?
How can I contact customer service?
You can reach our customer service team to our toll free number 888-383-6444 or email us at [email protected]. For direct assistance, you can also call to our showroom phone numbers.
Dallas/Fort Worth: 469-930-1190
Harrisburg:
What are your store hours?
What are your store hours?
- Monday 11 AM–7 PM
- Tuesday 11 AM–7 PM
- Wednesday 11 AM–7 PM
- Thursday 11 AM–7 PM
- Friday 11 AM–7 PM
- Saturday 11 AM–7 PM
- Sunday 12–6 PM
Hours may vary on Holidays.
What types of furniture do you offer?
What types of furniture do you offer?
We offer a wide range of residential furniture including sofas, dining sets, beds, chairs, mattress, rugs, appliances and home decor items. Our collection features both traditional and contemporary designs.
Do you offer extended protection plans for the furnitures?
Do you offer extended protection plans for the furnitures?
Yes, we offer and provide the extended protection plans for all your furnitures and rugs.
Do you offer free delivery?
Do you offer free delivery?
Yes, we offer free delivery within 30 Miles from one of our retail locations. We offer very competitive shipping price for our online customers.
Do you provide assembly services?
Do you provide assembly services?
Delivery time may vary based on your location and the item ordered. Generally, orders within the Dallas/Fort Worth area are delivered within 5-7 business days. For other locations, shipping can take 7-14 business days. You will receive a tracking number once your order is shipped.
How do I track my order?
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order online.
Can I pick up my order in-store?
Can I pick up my order in-store?
Yes, we offer in-store pickup for online orders. Simply select the pickup option at checkout and choose your preferred store location.
What is your return and exchange policy?
What is your return and exchange policy?
We offer a 30-day return policy on most of our furniture items. Please visit our website or contact customer service for more details on returns and exchanges. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How can I contact customer service?
How can I contact customer service?
Once we receive and inspect the returned product, we will process your refund within 7-10 business days. You will receive a confirmation email once the refund has been issued.
Ordering
Can I purchase furniture online?
Can I purchase furniture online?
Yes, you can browse and purchase our entire collection online through our website.
Do you have financing options?
Do you have financing options?
Yes, we offer flexible financing options to help you purchase the furniture you love. Please inquire in-store or visit our website for more information.
Are there any warranties on your furniture?
Are there any warranties on your furniture?
Yes, we offer manufacturer warranties on many of our furniture pieces. But there are some limitations with factory warranties. We have an optional 5 Years Extended Warranties add on to cover your complete purchase.
Do you offer customization options?
Do you offer customization options?
We are a retailer not a furniture manufacturer, but we offer customization options for few of our furniture pieces. Please contact us or visit our store for more details.